Cv11 Terms & Conditions – Know Before You Play

Cv11 (hereinafter referred to as "we", "us", or "the Platform") is an international online Sports Betting and gaming platform operating under a valid licence. These Terms & Conditions (hereinafter "Terms") govern the use of all cv11 services.

By registering with cv11 or using any of our services, you confirm that you have fully read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

These Terms apply to users in Bangladesh and all other countries where cv11 operates. Using cv11 from a jurisdiction where online betting is legally prohibited is entirely at the user's own risk.

To register an account with cv11, you must meet the following requirements:

• You must be 18 years of age or older.
• You must not reside in any country or region where online betting is strictly prohibited.
• Each individual may register only one account. If multiple accounts are found under the same person, all accounts may be closed and any funds forfeited.
• All information provided at registration must be truthful, accurate, and up to date.
• Your account password must be kept strictly confidential. Sharing it with anyone else is entirely at your own risk.
• As part of KYC (Know Your Customer) verification, cv11 may request your national ID, passport, or other documents at any time.

The following rules apply to all deposits and withdrawals on cv11:

• The minimum deposit is ৳100 BDT. The maximum deposit limit may vary depending on the payment method used.
• Full account verification (KYC) must be completed before any withdrawal can be processed.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Withdrawals are typically processed within 15 minutes to 24 hours. Delays may occur due to bank or payment gateway issues.
• To prevent money laundering, we reserve the right to conduct additional verification on large withdrawal amounts.
• Winnings derived from bonuses must meet the applicable wagering requirements before a withdrawal can be made.

Payments can be made via bKash, Nagad, and Rocket. Limits and rules may vary by method. For more details, visit our Payment page.

The following rules apply when placing bets on cv11:

• Once a bet is confirmed, it cannot be changed or cancelled (except via the cash-out feature).
• If a match is cancelled, suspended, or abandoned, the stake for that bet will be refunded.
• cv11 reserves the right to void any bet placed at incorrect odds.
• Any bet associated with match-fixing or manipulation will be voided and the account involved will be permanently closed.
• In the event of a disconnection during live betting, any bets already accepted will remain valid.
• If any event within an accumulator bet is cancelled, it will be settled at odds of 1.0.

Cv11 regularly offers a range of bonuses and promotions. The following terms apply to all such offers:

• Each bonus offer carries its own wagering requirement, which typically ranges from 10x to 30x the bonus amount.
• The welcome bonus is available to new members only and can be claimed once on the first deposit.
• If wagering requirements are not met before the bonus expires, the bonus and any associated winnings will be forfeited.
• Bonus abuse through multiple accounts, shared IP addresses, or multiple members of the same household is strictly prohibited.
• cv11 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Winnings from free bets are subject to specified conditions that must be met before withdrawal.

To view ongoing promotions, visit our Promotions Visit the page.

The following activities are strictly prohibited on cv11 and will result in permanent account closure:

• Attempting to launder money or process illegal funds through cv11.
• Using software bots, automated scripts, or artificial intelligence to place bets.
• Placing bets using match-fixing arrangements or insider information.
• Attempting to hack cv11's systems or exploit any technical vulnerability.
• Harassing, threatening, or attempting to harm other users.
• Bonus hunting activities designed to unfairly exploit the system.
• Assisting or encouraging anyone under 18 to use cv11.

Cv11 reserves the right to suspend or terminate any account under the following circumstances:

• Violation of any provision of these Terms & Conditions.
• Failure to submit documents requested for KYC verification within 30 days.
• If your account remains inactive for 12 consecutive months (an inactivity fee may apply).
• During an investigation into suspected security breaches or fraudulent activity.
• At the user's own request (self-exclusion).

You may close your account at any time by contacting our customer support. If you have a remaining balance, please withdraw it before requesting account closure.

Cv11 takes the protection of your personal data very seriously. Information collected during registration and platform use is used solely for the following purposes:

• Account management and identity verification.
• Payment processing and financial transactions.
• Customer support and issue resolution.
• Ensuring legal and regulatory compliance.
• Prevention of fraud and money laundering.

Your data will never be sold to third parties. For more information, please visit our Privacy Policy Read.

Cv11 is committed to responsible gaming. We want our platform to remain a source of entertainment — never a source of harm.

• Users can set their own daily, weekly, and monthly deposit limits at any time.
• A self-exclusion option is available, allowing you to take a break from the platform for a set period.
• cv11 will proactively alert users if signs of problematic gambling behaviour are detected.
• Strict age verification measures are in place to protect users under the age of 18.

To learn more about responsible gaming, visit our Responsible Gaming page.

Cv11 strives to deliver the highest quality service. However, cv11's liability is limited in the following areas:

• cv11 is not liable if a betting session is interrupted due to loss of internet connection or a technical fault.
• cv11 is not liable for any delays or issues caused by third-party payment gateways.
• cv11 is not liable for any losses resulting from issues with a user's own device or network.
• cv11 is not liable for service disruptions caused by force majeure events such as natural disasters, government directives, or pandemics.
• cv11 does not guarantee any winnings from betting. You may win or lose.

Cv11 reserves the right to change, amend, or update these Terms & Conditions at any time. The following rules apply when changes are made:

• For significant changes, registered users will be notified by email at least 7 days in advance.
• The date of the latest update to this page will always be displayed.
• Continued use of cv11 after any changes take effect will be considered acceptance of the updated terms.
• If you do not agree with the updated terms, you may close your account and withdraw any valid balance.

If you have any questions or complaints regarding these Terms & Conditions, please get in touch with us:

• Email: support@cv11.ws
• Live Chat: Available at the bottom-right corner of the website (24/7).
• For general inquiries, visit our FAQ page.

We typically respond to complaints within 48 hours of submission. Complex cases may take up to 7 business days to resolve. Every complaint is taken seriously and we are committed to ensuring a fair outcome.